Privacy Policy
(Updated: 10/17/2024)
At The Roof Clinic, LLC (“The Roof Clinic”), we respect your privacy and are committed to protecting any personal information that you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, TheRoofClinic.com (the “Website”), or engage with our products and services. By using the Website, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Use the contact forms on the Website
- Request a quote, service, or consultation
- Purchase products or services from us
- Sign up for newsletters, promotions, or updates
- Communicate with us via phone, email, or other channels
The types of information we may collect include:
- Personal Identifiers: Name, address, email, phone number
- Payment Information: Credit or debit card details (processed securely through third-party providers)
- Service Details: Property address and roof specifications
- Website Usage Information: IP address, browser type, device type, and pages visited
- Communication Records: Emails, service inquiries, or other correspondence
How We Use Your Information
We use the information we collect to:
- Provide Services and Fulfill Orders: Process transactions, manage service requests, and send confirmations or updates.
- Customer Support: Respond to inquiries, troubleshoot issues, and offer technical assistance.
- Marketing and Promotions: Send newsletters, offers, or service-related information (with your consent).
- Website Analytics: Improve our Website’s functionality and user experience through analytics.
- Legal Obligations: Comply with regulatory requirements and enforce our terms and policies.
How We Share Your Information
We do not sell, rent, or share your personal information with third parties for their own marketing purposes. However, we may share your information under the following circumstances:
- Service Providers: With trusted third-party vendors (e.g., payment processors or shipping providers) to help us fulfill orders and provide services.
- Legal Requirements: When required to comply with legal obligations, court orders, or government investigations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction.
- Consent: With your explicit consent for specific uses.
Data Retention
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements. When we no longer need your information, we securely delete or anonymize it.
Your Privacy Choices and Rights
Depending on your location, you may have the right to:
- Access, correct, or update your personal information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of receiving promotional communications by following the “unsubscribe” instructions in our emails
- Restrict or object to certain data processing practices
To exercise these rights, please contact us using the information provided below.
Security of Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Despite our efforts, no security measures are 100% foolproof, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of any third-party sites. We encourage you to read the privacy policies of any external websites you visit.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our Website. These technologies collect information about how you interact with the Website, such as pages visited and links clicked. You can control cookies through your browser settings and opt out of certain tracking tools.
Children’s Privacy
The Roof Clinic does not knowingly collect personal information from children under 13 years of age. If we learn that we have collected information from a child without parental consent, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Effective Date” will indicate when the policy was last revised. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
The Roof Clinic, LLC
1400 Buford Highway, Ste. F5
Sugar Hill, GA. 30518
678-765-2992
Clients’ Testimonials
